Took my 1999 Buick Century to get a water leak fixed, and a couple of lights replaced. They ended up talking me into having a front end alignment. After getting the car back, and being told that the leak was fixed by cleaning out a drain, that is associated with the sunroof, the next time it rained, it flooded again. Took the car back, they had it from Friday the 9th til Tuesday the 13th. In all that time they didn't even bother to wetvac and dry out the water from the passenger side floorboard. They told me that the part that was causing the leak, wasn't available, so they said they worked around the problem, and then convinced me to purchase a cabin filter, because they said the one in the car was water soaked, and could cause mildew. it rained Tuesday night, and when went out to my car Wednesday evening, there was 2 to 3 inches of water in the floorboard yet again. I've tried to get this resolved, but have had no response since talking to Annie in the Service Dept this morning and also a customer service person who called me to inquire as to how my recent visit to there service dept went. I'm going to dispute the charges on my Discover Card, because for all I know, all I can see that they did was replace a couple of light bulbs. Were talking almost $400.00, and I still have the same problem, plus payed for a filter, that I sure now, is also soaked in water.
James B Millington, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please reach out to us at (855) 898-9764 to speak to our manager directly.
Carla sales rep is knowledgeable on the product, seeks to find ways to make the deal work and is an all around outstanding sales rep. We’ve bought 2 vehicles there in the last month. Very pleased with both.
Ginger Dunlap, we're happy you found our staff to be so supportive during your experience here at Jones Buick GMC. We sincerely thank you for the positive review, and look forward to seeing you again soon!
I called on 1/31/18 and scheduled an oil change for 2/2/18, I called again later that evening to let them know it needed a tire rotation as well and to have them check my driver door lock because it wasn't working properly, and explained in detail what was going on with it, she said she would put a note down about it. I called the evening of 2/2/18 to ask about the lock because nothing was mentioned to my husband and he didn't know to ask about it, the lady I spoke with said someone would give me a call back in just a few minutes, no one ever did. I called again this morning, 2/5/18, and spoke with someone different and they informed me that there wasn't anything about the locks in the notes, just the oil change and tire rotation. I am very frustrated by this, especially since we live over an hour away and cannot take off work to have it looked into.
Jason Richardson, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. If you are willing to give us another chance, please reach out to us at (855) 898-9764 to speak to our manager directly.
I did a little online looking one morning for an SUV with lots of leg room(I am the wife & Mom of (3) 6' tall men)....got a call that evening from the dealership...we went to look....came home with it! Had my first oil change & tire rotation this week. I feel good about it all! I L❤️VE my GMC Terrain! M.H.
Really liked how “to the point” they were. While some may like the hem-hawing around, chit chatting it up, we were there to buy a car and don’t have much free time to do business. The workers sensed that and helped us get right down to business.