Colton holder and Sam was wonderful to work with ! Had everything ready to go and all was good . The services department I don’t feel the same about . I am a returning buyer and my other gmc had a service engine light to come on and said call jones with in 1 day, we done that in the end of June and they could not get our vehicle till July 18, we got it in on July 10 after we bought a new on there and they were suppose to have it fixed when we got back from our trip , we did pick it up on July 16 , and that was after I called my sales rep Colton and he had to go over and check on it they then told me what was wrong with it ! No calls or nothing till I called him and he went and checked on it . Service department lacks a lot of work
I purchased my vehicle from Jones in April, my vehicle was in the shop for 3 weeks after the purchase. Me and my husband had to make 4 trips (up to 4 hours for a round trip) to Savannah regarding our vehicle. That was time we had to take off work, we kept getting the run around about my vehicle, which resulted in loss wages for the both of us. We experienced transmission and wheel bearing issues on a new vehicle.
My tires were rotated and the pressure light is on because one has 2 lbs. less another has 1 lb less than required. It’s been this way for the 200 miles I drove to work this morning so there is no leak.
My car has been brought back to me 2 separate times not fixed. I've already paid and after the second time of it not being fixed they were going to try and get me an appointment a week out. It shouldn't have been brought back to me not fixed. Especially not twice in a row.