I used Melvin Pipes for my salesman. He did and excellent job . He made the process very smooth. He answer all my questions and even helped me set my new car up. I would definitely will be back for future purchases .
Shane is a great salesman. He was a great help working a great deal. However, the finance girl should not be doing that job. She never explained any of the paperwork, just shoved it across the desk and told me to sign here. When I asked questions, it seemed to bother her. Maybe someone more professional for that position.
Took vehicle in for wind noise at top of driver front door, and a roar at 55 mph and above,was told the door was adjusted,and the roar was non existent,,the wind noise is still there,and so is the roar,I dont like it when I'm told that I was wrong ,but what does a customer do, I can't make them fix it,but I can make my recommendations on your service department, thank you and have a nice day
took 2 weeks to get fixed and was lied to numerous time finally talk to new service mgr. and he did what he promised. They kept telling us that they would have car for us to drive next day. NEVER HAPPENED Wish had toyato back drove for 5 years never problem.
Would highly recommend to anyone needing a new vehicle or service repairs. The folks at Jones Buick GMC are highly trained professionals with a high level of concern for customer satisfaction. This is very rare to find in this day and age.
We have purchased several vehicles from Jones since 2016. We have always been pleased with the service we get. That is when we met Melvin Pipes. We just give him a call or see him and let him know what we are looking for. He goes out of his way to keep his customers satisfied. We have never been disappointed with the service we get from him.