Annie, our service advisor, made this visit very enjoyable and pleasant. Annie greeted my wife and I with a pleasant smile and greeting . Got our vehicle in, kept us updated, and ensured that all services were performed satisfactorily!!! Will definitely ask for “ ANNIE “ when we make our next appointment!!!
Brought my vehicle in for an oil change and tire rotation. When it was returned to me, the tires had not been rotated, although the rotation had been noted on the service sheet. I only knew this because of a scratch that was on one of my front wheels, and I recognized that the tires had not been rotated. If I had not looked, it would have not been done. Service staff was very courteous and apologetic and Took care of it immediately.
I received a text stating my car was ready and it wasn't. They had not fixed all the places on my hood or the places that was damaged on the front of my Encore. Very disappointing after I was told they would correct them.
Our sales professional was Ben Hopper. He did everything in his power to put us in a vehicle that suited us. He made us feel like we was his number one priority. We will definitely be recommending the Jones Buick GMC in Savannah Tennesse to anyone who is looking to buy a new vehicle. We had the best experience.
I needed a loaner to get to work while my truck was being serviced but they said they didn't have one. This is the first automobile I have ever purchased from Jones and I am just used to better service like I get at Lofton Chevrolet. Also, I had a complaint on the transmission which they said it probably needed a transmission flush but GM would not approve. So my problem there is with GM not Jones.