Adam was very helpful with showing my wife and I two different Sierra 1500 trucks. He went through the features and information center of the truck. Synica and Justin, part of the on-line, team were helpful in getting everything set for us when we arrived.
I had an appointment at 9:45. The repairs were not finished for 3 hours!!! They only had to replace a windshield washer hose and reposition the cover over the trailer hitch. Then they tried to charge me $126 for this. Completely out of reason. The service manager did take care of the charge. I really felt they were trying to take advantage of me, a single woman. For shame!!!
Hi, we regret to hear that you had this experience with us. Betty Keen, at our dealership we pride ourselves in straight forward, no nonsense, and transparent dealings with our clients. We are interested in learning more about your particular situation.
Everyone I dealt with at Jones Buick in Savannah, TN were very respectful, friendly, and helpful. I would highly recommend this company for all your automotive needs. I purchased my Buick Lacrosse from them and I am very happy with my purchase. A great group of people to work with.
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Hello, we regret to hear that your experience with us was not a more positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (731) 937-4590 at your earliest convenience to discuss how we can turn this experience into a positive one.
My wait time for routine service on my vehicle was 2.5 hrs, even with an appointment. Since it happened both times I have been there, I am assuming this is the norm. For this reason, I cannot give a good recommendation. The staff were all exceptionally courteous and helpful, but 2.5 hrs is a long time to sit in the waiting area.
I am still waiting for the service that was scheduled for 6/28/18. I was told the part would be ordered, then I was told the service was not covered under the warranty. I purchased the vehicle in 4/2018. Very poor communication.
Hi, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (731) 937-4590 when you have a chance. Thank you, and we look forward to hearing from you.
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Until the next time we meet, take care!
I would like to have had a reminder sticker with the mileage on when to return for my next oil change put on my windshield. Second time in a row they have missed doing this. Other then that, great service!
Thanks for highlighting some of our staff who helped make this such a great experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Jones Buick GMC!
Hi, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!