After purchasing the used truck, had some minor repairs that the salesman agreed to complete. After received call that it was ready to pick up, took off work and drove from Florence, Al to dealership in Savannah, Tn. Upon arrival, was informed that truck was not ready. Floor manager, Pete Keeton assisted and informed me he could deliver it to Florence when it was ready. Pete delivered the truck two days later. Only issue from transaction, was informed I could purchase a 2nd key and remote fob at dealer price, (assumed this meant at the dealers cost) but ended up paying regular retail price for the key/fob. This should have been better explained. This is 2nd truck purchased at Jones in past two years. Freindly staff, very helpful. I would recommend dealership to others.
The staff at Jones Buick GMC is excellent. They treated me with courtesy and respect throughout. My issue of substance is possibly with the codes reporting on my 2015 GMC Encore. For the most part, the car has served me well, yet over the past few weeks I have issues ranging with the valve cover/ PCV, catalytic converter, and eventually a corroded spark plug wire. It seems as if the codes were fighting me on this vehicle, to the point of bringing the vehicle in for service three times over the last few months. The staff and service at Jones was Excellent (to repeat), I feel that the car was almost fighting me to get a proper diagnosis of what was going on with it. I am still a little shook up over this, since I try to keep the car properly maintained within reason.
We drove 2 hours to get here to see a vehicle that we really liked online. The dealership was fine through the process until we got in the vehicle, and then things went downhill. The car smelled like smoke- so much so that our eyes burned after being in it for 10 minutes. The sales rep, however, tried to pretend like there was no smoke smell in there and that no one had smoked in the vehicle, even though there was ash sitting in the gearshift. They offered to clean it and bring it to us at our house and so we took a loaner vehicle home, which was fine. They delivered the vehicle to us on time, again that was fine, but even though it was better there was still a smoke smell in the car when we received the vehicle. We had to buy a deodorizer and "bomb" the inside of the car to try and remove the smell. After driving the vehicle for a few days we realized there was a squeak coming from the rear of the vehicle and I called to inform the sales rep. He said that he would tell the service department and they would call me back. They never called. After driving a little longer, once we actually drove on the highway, we realized there was a low hum and felt like we were on rumble strips after going over 50 miles per hour. They called because they needed some more paperwork for the title work, and I mentioned it- they said they would have the service department call me- They never called. We get the paperwork back and realized the vehicle is registered in the wrong county. I asked about the warranty and they told us we don't have a warranty, which I inquired further about since that was one of the selling points we were interested in when we bought it. They say they will call me back. When they call back they find we DO have a warranty, but that it shows as a 20 year, 250,000 mile warranty, and that it can only be serviced at their location. Their website said that anyone who buys a new or used car gets a lifetime warranty and that it can be serviced anywhere at a certified service center- not the same as what they described. Overall we are very disappointed in the service we have received and the non-communication we have gotten from this dealer. We feel like we were deceived with the issues on the truck we purchased, and now they are not wanting to service the vehicle to make the issues right. We would not recommend them to another buyer. The people seemed nice, but have not backed up their words with actions to fix the problems we have run into.
I have not been pleased the last two times I have been there for service they tend to ignore you when you walk in the door . I asked them to check my air pressure in my tires which I thought they would automatically do with tire rotatation but they never do it has really changed .
I would recommend on the basis of knowing and respecting Clark and Chad Jones. The service department took over two and a half hours to make a key for a new car that was purchased at Jones Lexington but all the paperwork was completed in Savannah. Upon the purchase of the car, we were told we would have the key in a week. That didn���t happen, so we made an appointment that lasted way to long for what was needed.