It started 12/27/19, with the purchase. We had driven almost an hour to see the vehicle, only to have the salesman call us & report that the vehicle was still at Humboldt & a deal was working on it. Later that evening, the deal did not happen & we made our 2nd trio to see it. We got there at 5, it was dark & we did buy it, but some things were obviously missed. If the dealership performed a 121 point ck, they missed cracked tail light, detailing in & out. A week after purchase we discovered a leak in the ceiling above the console. I returned the vehicle for repairs & completion of items not performed, 1/9/20. The service team did not call us to update anything. After a week I phoned them, only to get the run around & stalling work reports that parts had to be ordered. It took two weeks & a day to get a windshield & tail light.. I believe the vehicle would still be there if I hadn���t began calling Service Mgr Chris Quigley at 9;00 am Friday, 1/24/20. Our salesman, Ben Hopper finally retuned our calls as I pulled into dealership that Friday at 5 Pm. He knew the issues & should have assured things were taken care of as well! My son is looking to purchase a truck like ours, but sadly we would not recommend he do so from Jones Motors. After reading reviews, it seems that most reviewers have had similar experiences.
I bought my car on November 30th and within 2 weeks there was a vacuum hose and side detection sensor messed up. I took it to the GMC dealership and after several hours they figured out the problem. They had to order parts. When they came in, they called me to set up an appt. No one ever mentioned that it would take 8 hours at that appt to attempt to fix my car. I have a 2 month old baby came with me to my appt because it was suppose to be a quick fix. When I would ask if it was going to take much longer, I was told ���no��� numerous times. I could have gotten someone to come pick me and my child up until my car was finished if I would had been advised it was going to take so long. They still did not get my car fixed and had to come back yet again. They called the following week to schedule me another appt once additional parts arrived. When I got to my appt, they didn���t even have me on the schedule that they called me to make and didn���t even know why I was bringing my car back. This time, I had someone pick me and my child up so we weren���t there for another 8 hours. The tech knew that we were leaving and would call me once I was able to come pick my car up. After having my car all day since they had to ���work me in���, they call me to tell me that my car wouldn���t be ready until the next day. If I would had known that then I could have made arrangements earlier that day. Luckily, a manager at one of the other locations was able to get me a car to drive so that I had a way to work the next day. I feel as if the GMC location is very unorganized and does not communicate among themself very well.
It is good dealership. I usually just go for an oil change. This past visit was for windshield wiper transmission that had quit functioning. I also lined up an oil change and a rear wiper blade for the same visit to speed things up as it would be needed soon. After about a four hour wait I was told that the replacement part was factory faulty. I was to return the next day for another part to be installed. I didn’t get a call. I called for about week....to see when to return. I was told the part was lost in the mail by one person, that it was delayed due to a parts shortage due to strike by another person. When I did call and find out the part had arrived..yet another person....I was told another week out was as soon as they could give me an appointment. I felt that was a bit long considering that I had already waited. I was too scared to use my auto...but, maybe being without wipers don’t bother most folks. I suppose if I’m told it is the best they can do....then I guess it is. That is why I’m not giving all the stars.
had truck towed to jones on 11/19/19 transmission not working. Was told there were no loaners and would be none due to already having them loaned out and they had 4 more vehicles with transmissions out therefore those ppl would be who got loaners that get turned on. After a months worth of reasons why it isnt yet fixed. finally truck was delivered to us 12/19/19. truck still is not right. transmission does work but it still has issues. This truck I know sat not touched for 2 weeks. It was our only vehicle which i stated when we signed it in at Jones. I didnt expect a 30,000 truck to go out so quickly. I wound up having to purchase another vehicle due to the fact our truck was not a priority at Jones service department. After giving my intentions to Jones service that I was consulting an attorney and the BBB it seemed our truck was "ready" in just a few days. I test drove it with service manager and we both agreed it wasnt quite rt. so they kept overnight so the "master mechanic" could drive it home 40 miles away and back to see how it done. was told it was fine and it was delivered next day on 12/19. It is still messed up .
This is my second visit to Jones Motor Company service department, carried the vehicle in first time 4 bad wind noise in top of driver's door, and a roar in a tire, I was told nothing was wrong with the vehicle, and I answered your little survey about that situation at that time, stupid like I went back for an oil change, and ask them to check the same problem again, and again I was told nothing is wrong, I feel like something is wrong when you can't have a conversation with your passenger because of the damn wind noise coming around the door, also when the vehicle was serviced, the left door panel was kicked and scarred and dirty, the panel is scarred so bad it will have to be replaced, also the vehicle smelled awful when we got back in it to leave the dealership, I answered your last survey and I did not get any kind of an apology or response, so on that note I am finished with Buick GMC and General Motors all together, and I won't go back to Jones Motor Company, nor recommend them to anyone, I expect to receive an email, phone calls, letter, or some type of response to this situation, it is an absolute shame, have a nice day
My experience as far as the purchase was great. But after the purchase it hasn’t been all that great. The vehicle I purchased started having problems the day after I purchased it. It took forever to get things taken care of, all I kept hearing Was is that they will let me know. I’m still 3 months down the road waiting on a part, I keep getting told dates that it will come in and once the date passes I get told another date, when I call to see what’s going on I get told they will call me back and let me know which will be weeks after.