I bought this vehicle over the phone using email and text messages and the process had its hiccups but overall worked great for me. The vehicle was delivered to my door and my trade in was picked up. Easy process and great working with Addie!
Sales person (Amelia) was awesome. It was late in the day when I purchased the vehicle. Amelia topped off the gas tank, took a picture and all was great. The truck had a blinker light that was malfunctioning. I was asked to come back the next day and I would receive the extra key, someone would go over the the features of the truck, someone would detail the truck, and the malfunctioning light would be fixed or an appointment would be made to fix. I was scheduled to work the next 6 days and I sent my wife to have these things completed. When she arrived our sales person was not there and she was directed to the GMC dealership and to ask for Adam. When she entered Adam's office he passed her the extra keys and manual across his desk and asked her to push the Onstar button and turn it off of demo mode so he would stop getting messages. She asked about getting the malfunctioning blinker fixed and was told to go to the service department. She also asked about getting the truck clean and was told "I don't know what to tell you". In anger she said "Sounds like after y'all get the truck sold it's screw you when you try to get something done." At this point she went to Amelia and explained what happened and called me. I told her that we had 3 days to return the truck and to just leave it there and I would take off work and be there in 15 minutes to pick her up. The deal was off. At this point Amelia took over and got everything took care of. Except going over the features of the truck. We still don't know how everything works and I am looking on you tube for this.
The experience of buying my truck was wonderful, however I called your parts and service department to get a price on putting a receiver and wiring harness on the truck I just bought and they quoted a price that was over 200.00 dollars more than a GMC dealer in Corinth would install it for. I feel that after my free oil change and tire rotation is done by your service department, that I will be taking my business to the GMC dealer in Corinth.
SERVICE DEPARTMENT ON TIME AND VERY COURTEOUS VERY NICE WAITING BUT NOT FOR LONG AREA I HAVE ALWAYS HAD GOOD EXPERIENCE WITH JONES SERVICE DEPT THEY TAKE CARE OF MY SONS DODGE CHALLENGER AT DODGE SERVICE CENTER. THATS A LOT OF THE REASON I CHOSE JONES WHEN I NEEDED A NEW VEHICLE I LOVE MY BUICK ENVISION
DID NOT ROTATE TIRES AGAIN....... SUPPOSED TO PATCH TIRE PUT PLUG IN IT!!!!!!! TIRE STILL LEAKS!!! JEROME WAS GOING TO CONTACT ME ABOUT FIXING STILL NOT FIXED TALKED WITH LINDA SHE HAS YET TO CALL BACK. SHE IS TRYING TO GET DRIVE 5 PROGRAM TO FIX THEIR MISTAKE. GOING TO CONTACT DRIVE 5 MYSELF TO LET THEM KNOW THE REAL SITUATION!!!!!